Privacy Notice for Toyota Woven City

Toyota Motor Corporation (“Toyota”) recognizes that processing data that can be used to identify the individual (“Personal Data”) in compliance with the Act on the Protection of Personal Information and other relevant laws is a major social responsibility and has thus established the following Privacy Notice for Toyota Woven City.

1. Establishment of a Personal Data Protection Framework

Toyota will ensure that its officers, employees, and Woven by Toyota, Inc. (“WbyT”)—a contractor for Toyota Woven City operations—recognize the importance of protecting Personal Data and establish a Personal Data protection management framework. Toyota will also codify management rules regarding activities that include the collection, use, and provision of Personal Data to ensure proper management.

2. Collection of Personal Data

When collecting Personal Data in connection with Toyota Woven City operations, Toyota will publish or announce the purpose of use and employ legal and fair means to collect Personal Data within the scope necessary to achieve the stated purpose. Personal Data collected by Toyota refers to Personal Data provided by Toyota Woven City users and Personal Data collected by Toyota or provided by third parties (including Personal Data contained in voice, images, video, etc.).

3. Processing of Personal Data

1) Use For Intended Purposes Only

Toyota will not use Personal Data collected under Section 2 above beyond the scope of its intended purpose without the consent of the Toyota Woven City users. Toyota respects the rights of the customers regarding Personal Data and will respond in good faith to requests for disclosure, correction, suspension of use, or deletion of Personal Data in accordance with legal requirements. Personal Data obtained by Toyota will be used for the purposes below.

  1. 1.

    To provide services offered by Toyota in Toyota Woven City

  2. 2.

    To provide business-related information on Toyota products and services

  3. 3.

    To plan products and services, conduct research and development, improve quality, and increase customer satisfaction (including conducting surveys among Toyota Woven City users)

  4. 4.

    To perform tasks required to respond to Toyota Woven City user inquiries and to provide service promptly

  5. 5.

    To act in accordance with legal provisions as well as notifications or instructions from government authorities

  6. 6.

    Other purposes of use published or announced when acquiring Personal Data

2) Responsible Usage of Personal Data

Toyota will not use Personal Data collected under Section 2 in a manner that may encourage or induce illegal or wrongful acts.

3) Measures for Safeguarding Personal Data

Toyota will implement proper organizational, physical, and technical safeguards to prevent unauthorized access, loss, destruction, falsification, and leakage of Personal Data and ensure that it is managed securely. Toyota will also implement proper human safeguards such as providing training and raising awareness on Personal Data protection for officers and employees who process Personal Data. Furthermore, when processing Personal Data in foreign nations, Toyota will implement proper safeguards in compliance with the Personal Data protection framework of those nations.

4) Third-Party Provision of Personal Data

Toyota may provide the Personal Data of Toyota Woven City users in the following situations:

  • •

    When a Toyota Woven City user utilizes individual products or services operated or supplied by other businesses affiliated with Toyota

  • •

    When other businesses affiliated with Toyota conduct surveys or similar activities aimed at the planning, research and development, or quality improvement of products and services

  • •

    When consent is obtained from Toyota Woven City users

  • •

    When permitted by the Act on the Protection of Personal Information or other relevant laws and regulations

5) Management of Contractors

Toyota may provide Personal Data collected under Section 2 to its contractors within the scope necessary to achieve purposes of use that have been disclosed or announced. In this event, Toyota will require contractors to process the Personal Data collected responsibly and place it under proper management.

4. Incident Response

In the event of a Personal Data breach, Toyota will investigate the facts and causes, implement measures to prevent secondary damage and recurrence, and respond as appropriate.

5. Continuous Improvement

Toyota will work to continuously improve its processing of Personal Data to ensure responsible management. This Privacy Notice for Toyota Woven City will be updated regularly to reflect such improvements.

6. Announcements

Toyota will provide information related to Personal Data usage on its website in accordance with laws and regulations.

Announcements: (Link: https://global.toyota/en/sustainability/privacy/)

7. Inquiries

Toyota Woven City users may request disclosure of Personal Data or records of third-party provision held by Toyota via the following Toyota-prescribed procedures. If users wish to request disclosure of Toyota Woven City user Personal Data or records of third-party provision, please reach out to the contact points listed below. We will guide users through the procedures required for disclosure. Additionally, users who wish to request data correction, suspension of data use, or deletion of Toyota Woven City user Personal Data should contact us via the same contact points. Please also reach out through these channels with questions about Personal Data safeguards or other inquiries regarding Personal Data. In all cases, Toyota will respond appropriately in accordance with the Act on the Protection of Personal Information .

“Other Inquiries” page in the “Contact Us” section of the Toyota Woven City website

8. Business Operator and Personal Data Protection Office

Business Operator: Woven by Toyota, Inc.
Personal Data Protection Office: Toyota Motor Corporation